Hi all.
I was "theoryhack" on chess.net for a number of years - played about 10,000 games here. Used to really love the place. When compulsory gold membership came in a lot of the stronger players left but that didnt really bother me. I became a gold member for a year, and a bit later had another month as a gift from "North". thanks again!
However, sadly, the thing which singles this site out now is the level of abuse. Every second or third game someone sends tells saying "f.u." or worse. I'm please to see the new guidlines for chat violation, does it apply to private tells too? If so, here's one for the admins
chumpchess tells you: drink sour urine from a rusy cut
Another "trick" bad losers use is a bug which should have been fixed lonnng ago: If you play a single move and your opponent plays a reply then you dont lose on time when your flag runs out as you have played less than 2 moves and you cant abort because you have played too many. This means that, after you have wasted enough time to work out what the guy was doing, you have to resign if you want to play again. One can ask the admins to nuke the guy or at least end the game, but in practice they cant seem to be bothered. Likewise, when I used to bother reporting abusive tells, nothing was ever done. usually, whilst vaguely sympathetic they just advise me to use censor or set tellscreen 1. On the occasions I visit as a guest i ususally do that now. Shame, I once made some good friends here.
I know a number of strong players who tell me they left for this reason. I coach chess in some local schools and used to recommend the site to my pupils but dont any more.
Oddly enough, sometimes you can actually end up engaging abusers in conversation. They sometimes turn out to be quite good blokes, or suffering personal issues, once you get to know them. Often they say that they used to get annoyed by abusive messages themselves, and eventually decided that if you cant beat em, join em. However, quite frankly, I cant be bothered to wade through the nonsense.
The solution is simple - apply the new guidelines ruthelessly. ban people from the site altogether if they swear at people. If a guest is abusive, its easy to find the ISP and block it. People who were this rude in a real chess club would very quicly be told to leave - especially if it is ostensibly used by children. There will always be a few idiots, but its sad to see that this has become the norm.